CUSTOMER CARE
Refund & Replacement Policy
We stand behind every piece we send. If something does not arrive as it should, we will make it right.
01
When we refund or replace
Accepted cases
- The piece arrives physically damaged.
- There is a manufacturing defect.
- You receive the wrong product.
- The product significantly differs from the agreed order.
Not accepted
- Incorrect details were submitted with the order.
- A change of mind after production begins.
- The request is made after the 48-hour window.
- The piece has been used or mishandled.
02
How to submit a request
Contact us within 48 hours of receiving your order. Requests sent after this window may not be eligible.
- 1
Document the issue
Take clear photos or a short video showing the damage or defect.
- 2
Contact us within 48 hours
Reach us through WhatsApp or our social accounts.
- 3
Include your order details
Send your name, order details and the photos or video.
- 4
We review and respond
We review the request and get back to you within one to two business days.
03
Refund or replacement processing
Cash-on-delivery orders
An approved request receives a replacement at no additional cost.